Donna C Bpa

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Verified Reviewer
| map-marker Casper, Wyoming

Noisy WEN2350/Inverter

The generator runs, but sounds like a Teapot boiling over..very noisy..It runs..Regularly change oil(Pennzoil 5/30 synthetic) and clean exhaust screen..Use fuel stabilizer Everytime add fuel. Purchased from Home Depot/Lake City FL
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User's recommendation: Give a high five..

Jim Xhm

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Verified Reviewer

Nothing Heard From Wen Mdl 23114 Variable Speed Rotary Tool

Contacted WEN tech support via website about failed variable speed rotary tool; received auto-email advising support would reply in 1 to 5 days. No reply from WEN after 8 days. Sent follow-up inquiry - no reply from WEN. I am now shopping other brands for new rotary tool.
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Preferred solution: Full refund

User's recommendation: Buy into better brands.

Bobby B Jxr

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Verified Buyer
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Verified Reviewer
| map-marker West Dundee, Illinois

False advertisement

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WEN Products - False advertisement
WEN Products - False advertisement - Image 2
WEN Products - False advertisement - Image 3

I purchased an 8-in 5-speed Wen drill press. They claim that it has a powerful 2.3 amp induction motor.

But this motor I can stop with my hand and hardly any pressure I don't call that powerful to me it is absolutely false advertisement I contacted the manufacturer to find out if I can get a larger motor for this they said absolutely not the larger Motors would not fit the brackets wouldn't match up.

I'm under the impression I might have a bad motor on this but it runs any drill press you can stop with your hand isn't worth the time or money this drill press as it says is good for drilling holes in aluminum foil and balsa wood anything else is just impossible so I will spend the next several years posting reviews about when products and the poor quality they are. I'm doing this so that other people won't throw their hard-earned money away

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Loss:
$111
Pros:
  • Its a nice compact size

Preferred solution: Either a replacement motor or a solution to make it a little better a bigger motor would be nice. I would be willing to pay extra to have one manufactured for it

Eli P Mlx

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Verified Buyer
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Verified Reviewer
| map-marker Jesi, Marche

Paid over $1000 for a large inverter generator and got a small alternator generator

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WEN Products - Paid over $1000 for a large inverter generator and got a small alternator generator
WEN Products - Paid over $1000 for a large inverter generator and got a small alternator... - Image 2
WEN Products - Paid over $1000 for a large inverter generator and got a small alternator... - Image 3
Original review Dec 28, 2023

paid for 8750 inverter. reciept shows 8750 inverter generator and even shipping label on box shows 8750 generator but the box is labeled 4750 generator.

wenproducts.com stated that my pictures was not the same package as provided by fed ex. currently waiting on fraud claim with credit card. p.s. my wen drill has been great for years.

wenproducts.com is not actually wen! the billing showed great lakes Technologies!!! beware of either of these sites!! p.s.

last picture clearly shows same tracking number provided by seller on box labeled the smaller generator. i blurred out my shipping address as pointless as that is with tracking visible.

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Loss:
$600
Pros:
  • Great products
Cons:
  • Bad website scamming

Preferred solution: Full refund

User's recommendation: buy wen products elsewhere

Mark Z Xot

Their GARBAGE moving blankets

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WEN products are CRAP. So is their customer service. I regret ever buying their GARBAGE moving blankets!
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Loss:
$40

Preferred solution: Apology

User's recommendation: Steer clear of WEN products!

hemmingjay h

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No customer service

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WEN Products - No customer service

I bought a product that didnt work. I emailed customer service and a day later I got a generic email saying a response could take 1-5 days.

Its been 7 and they still have not written back. I purchased directly from their website so I have to deal with them directly to get a fix or replacement or refund. If only someone worked in the customer service department

The remote doesnt work.

Its the remote the company said to use for my WEN 3410 Air Filtration System but it wont respond. I see online that many of these remotes arrive DOA which means they arent tested before shipping(that isnt appropriate for a trusted tool company).

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Loss:
$22
Pros:
  • Amazing reliability and cost to function when working
Cons:
  • Not great quality control in manufacturing & v poor customer service

Preferred solution: Help getting the product to work or a replacement remote that will work.

User's recommendation: Buy WEN products from a local hardware chain or Amazon so you can easily return defective items. Don’t rely on their customer support department unless you live near the HQ and can knock on their door.

Sheryl W Gqu
map-marker Parker, Colorado

New generator won't start. Bad products

Bad generator!!! Wont start!!!blasss blaasss blassssspppppllllluuuuuooooommmmmkkkkkggggguuuuubbbbbkkkkk
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Ricky H Ikp

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Verified Reviewer

Pl 1303 don’t work just recieved

I plugged the planner and worked with two planks. Would not take the third one. Turned it off and raised head. Restart and rollers not turning now to bring the board in.
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User's recommendation: I can let you know more when I get in contact with customer service

Resolved
Jeff S Vmo

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Verified Buyer
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Resolved: 1st 3800 Gen leaked fuel and didn't run right. Replacement looked used with broken panels

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WEN Products - 1st 3800 Gen leaked fuel and didn't run right. Replacement looked used with broken...
WEN Products - 1st 3800 Gen leaked fuel and didn't run right. Replacement looked used... - Image 2
WEN Products - 1st 3800 Gen leaked fuel and didn't run right. Replacement looked used... - Image 3
WEN Products - 1st 3800 Gen leaked fuel and didn't run right. Replacement looked used... - Image 4
Updated by user Sep 01, 2022

Company fixed the issue and I have been provided with partial refund.

Updated by user Sep 01, 2022

3rd Generator arrive with a non functional fuel gauge.After a lot of hassle and frustration, WEN sent me a replacement fuel gauge, refunded me half the cost, and let me keep the generator if I accept a 90 day warranty (which I accepted)

Original review Aug 09, 2022
1st generator received was in good visual condition (box looked new with plastic strapping around it). However, upon starting it, it leaked fuel all over the floor and was surging badly.

WEN wanted to send me a replacement carburetor. I demanded a replacement generator, as I'm not a small engine mechanic.
They refused to send replacement until proof of return. I had to call FedEx 3 times to actually pick up the return. Why couldn't WEN send the replacement with instructions for the driver to pick up the return?!?!?
2nd generator arrived in a re-taped box and no plastic strapping.

When pulling gen out of box, several of the side panels were broken and scuffed. Oil residue was still along the bottom of the generator.

This generator was clearly used and probably someone else's return!
Demanding full refund now. We'll see how this plays out...
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Loss:
$10

Preferred solution: Full refund

User's recommendation: Pay more for a Champion or Predator

Thomas T Rwg

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Verified Buyer

Generator stopped

WEN Products - Generator stopped
Original review Mar 03, 2023
Plugged in the 11000W generator and the motor stopped running. Now it will turn over but will not run.
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Loss:
$920

Preferred solution: The gernerator fixed or replaced.

Resolved
Val V Krj

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Verified Reviewer
| map-marker Great Barrington, Massachusetts

Resolved: Not a word from wen

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Updated by user Dec 08, 2022

Company fixed the issue and I have been provided with partial refund.

Original review Nov 08, 2022
My new one generator wouldn't start no matter what I did. I had to hire a technician to look into it because I couldn't ship it back. Technician had found multiple flaws with the engine and the carburetor. I had asked wen to compensate for the carburetor and technician service. Not a word from them
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User's recommendation: Stay away from wen

Jon A Wyw

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Verified Reviewer

Part missing from recent WEN product purchase

Received my new Amazon purchasedWEN oscillating sander (my 2nd one) on 10/16/22. When I unpacked it I found that the 3/4 Rubber Sanding Drum was missing. I searched thru the packing without success. Possible WEN could send me a 3/4 Rubber Sanding Drum? Thank you for the consideration. Sgt. Swede
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Pros:
  • I have several products and am happy with all

Preferred solution: Missing part

Arrie Dth

How to connect ground

Do you have to connect a ground wire to anything metal before using the generator? Can you use a generator without running a ground wire?
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Preferred solution: Answers

Chieko Puz

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Broken part

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Did not get up with customer service as I tried to to check on my part that I have on order for a week now
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Adam E Cvx
map-marker Southlake, Texas

Why doesn’t my model # 6377 vacuum worth a damn?

I have a WEN # 6377 that I purchased last year. I have it attached to a Ridgid 6 gallon shop vac and it doesn’t seem to collect any drywall dust whatsoever. I even spent $65.00 on HEPA filter and bags, same problem. Dust just seems to collect at the power head and dump all over my damn floor through the holes on the power head.
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